Refund and Returns Policy

Refund Policy for PegBoard BD

Thank you for choosing PegBoard BD. Below is our refund policy to ensure clarity and fairness for all customers.

1. Refund Eligibility:

Refunds will only be considered if the product is deemed totally unusable or defective beyond repair.
Refunds will not be provided if the product is in usable condition but unsatisfactory in terms of design or customer preference.

2. Product Condition:

If a product is received damaged or broken during delivery, PegBoard BD will provide a replacement at no additional cost.
In the case of damages during delivery, customers must notify PegBoard BD within 48 hours of receiving the product with evidence (photographs of the product and packaging).

3. Process for Refund/Replacement:

To request a refund or replacement, customers must contact PegBoard BD within 2 days of receiving the product.
The customer will be required to provide clear proof of the issue, such as images of the damaged product.
Refunds or replacements will be processed within 14 business days after approval.

4. Non-Refundable Items:

Customized or personalized products cannot be refunded or exchanged unless defective.
Products that have been used or altered will not be eligible for a refund.

5. Shipping Fees:

If the product is broken or unusable due to PegBoard BD’s error, the return shipping cost will be covered by PegBoard BD.
If the return is due to customer error (e.g., change of mind or ordering the wrong item), the customer will be responsible for shipping costs.

6. Final Decision:

7. Contact Information:

For any inquiries related to this policy or product issues, please contact us at:

Email: pegboardbd@gmail.com
Phone: +8801701123106
Address: 162, Shadhinata Sharani, Uttar Badda, Dhaka

By purchasing from PegBoard BD, you agree to the terms outlined in this refund policy.

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